Humanity Matters 2022 © Copyright 2022
Looking back on a hotel career which spans over 35 years in the European theatre of hospitality operations mainly working for hotel chains, privately held hotel companies, as well as honouring assignments as an independent consulting manager.
Looking ahead answering to an inner call to accompany Hotel Managers and their Executive Team on the avenue of human resources management- & communication, employing the 4C-concept.
Proper human resources management- & communication is the point of departure for all things operational, present and future.
Latest tenures held as General Manager and Group General Manager, serving 5* properties in Lugano – Switzerland, Rome – Italy, Velden – Austria, and Prishtina – Kosovo.
Dutch nationality, graduate of the Higher Vocational Institute for Tourism Professions, Klessheim, Austria. Based in Cureglia, Switzerland.
humanitymatters.ch services can be requested and addressed in Dutch, English, French, German and Italian.
Nicolaas Olivier Wiemeijer
The 4C-concept is based on the basic values of Courtesy, Cordiality, Clarity-in-communication and Competence, whereby the first three values – when properly adhered to – cumulate into competence, evidenced in a natural and authentic way and safely embedded in the daily modus operandi.
Our Mission is to assist Management in strengthening the hotel’s human resources assets employing the 4C-concept (Courtesy, Cordiality, Clarity in communication, Competence). To work towards eliminating stress, reducing staff absenteeism and fluctuation, and harmonizing internal communication with the aim to improve motivation, authenticity and at long last, operational results.
Our Vision is that humanity matters. A lot. In today’s ever-increasingly impersonal world, with communication means at the speed of light, more than before people are looking for things humane and the feeling of being welcome and respected, authentically, be it as guests or as staff, in order to have a feeling of belonging.
We want to contribute to this by making humanity matter in everything we do. To enhance it as a corporeality.